Waitrose Reviews

The plants that I ordered online was nothing was nothing to the pictures displayed on the Waitrosegardens site. Out of the 4 plant, one had all the flowers de-headed, and the other 2 plants were 7cm tall and looked like it would not grow for another 3 or 4 maths. I wish I had read the reviews and would not have bothered. I never expected Waitrose would allow such flowers to pass the quality controls. The plants were £17-20 and reduced by 50%. I thought I was getting a bargain and beautiful flowers but all I got was rubbish, not worth £2 for each plant. I will fight to get a refund.

It’s a total ripoff. If you go to a garden centre you get better plant for the same price or even less. It’s a specimen for horticultural society not for the garden. Don’t even think of buying.

As someone has said below... I wish I had read reviews before using.
Disappointingly small specimens of Salvia eventually received (despite being in 2L pots). Looks like I'll have to wait until next years growth to enjoy them. The customer care team said that this was what was to be expected for £16-£20! Go to a garden centre. I will also not be buying from Waitrose Garden again.

Excellent stock range and top quality plants. Extremely well packed and they use a reliable carrier who delivers the plants in excellent condition and on time. I have had lots of orders and not had to complain at all first class. Only niggle would be frequent delays between ‘Processing order’ and ‘dispatched’

ordered two hanging baskets at £55 each. received them almost all plants out of the basket. very poor service. they do not pack plants correctly and the excuse they gave was they use a 2ndry company?

Very poor for £55 hanging basket

I have tried to grow asparagus for three years. Bought crowns on line first year with no success. Second year bought crowns from local garden centre. This year ordered 12 crowns from Waitrose. Result 100% success rate. Will order more in the autumn. Thanks Waitrose all to your normal excellent service.

Ordering process was fine and plant was delivered on time with good tracking information. When delivered the outer packaging was in good condition. So far, so good.

However, on opening the box a very poor specimen of a plant emerged. The plant was obviously very spindly to begin with but the pot had just been packed with some brown paper around it and plonked in the box. Usually plants sent by courier have the pot secured to the bottom of the box to prevent movement in transit. This one was not attached in any way so most of the branches were broken and was was already a poor specimen became a complete wreck.

Have emailed Waitrose Garden but no response as yet. I understand it is a partnership between Waitrose and Crocus. I think that Waitrose should review the relationship as it is not helping their reputation.

Terrible. Order confirmed 11 May, email received confirming dispatch on 16 May saying it would be delivered in 3 days. I then received an email on 18 May stating that due to a 'quality issue' one of the items had to be removed and I was refunded (although surely if dispatch was confirmed on 16 May the item should have been on it's way to the recipient??).

On 24 May the recipient said they stull hadn't received anything so I chased with Waitrose Garden who informed me that they were very sorry but the rest of the package had been 'delivered to the wrong address'??

Have asked why it was delivered to the wrong address and also for a full refund, including postage, but have yet to receive a reply. Absolute shambles and such a waste of time.

Avoid avoid avoid.

Disappointing spindly hydrangea. It's going to take a few years to grow to a decent size. I wish I'd purchased from a garden centre- at least you can see what you're getting. I'm not returning as I don't want to pay for the return. I will not be buying from Waitrose Garden again.

Paid for name day delivery and still waiting for delivery.. every day they say it will be today and still waiting. Called and received no explanation. Terrible service.

Payed for named day delivery and waited in all day as I had took time off work for planting ,contacted company and blamed it on the delivery company then without warning plants were delivered and left on front doorstep nearly £700 worth never again would I use this company

Paid for named day delivery - was a day late with no pre-warning and when I called customer services there was no explanation and an offer to refund the difference between standard and named day delivery - urgh…not good enough! More worryingly my order came from 3 different sources (seeds, plants and compost). That’s three different deliveries for a company that claims it’s sustainable??????

I was super excited to order from here but when the order came I was disappointed. I paid 5.99 each for herb plants and they turned out to be plug plants re potted into 9cm pots. I am letting Waitrosegarden & partners know that I am posting this review because I also emailed them about my dissatisfaction via email. Will stick to B&Q or a local nursery the next time.

I ordered 3 plants for my son's birthday. I was told that they were delivered to my neighbour, I went to pick them up only to be told that no delivery had taken place.

I recently bought two Annabelle hydrangeas from them, once they arrive I saw one only had two buds and the other only 4. I called to say they didn't look healthy. I was asked to send photos and someone would contact me with 48 hours this was the 28th March. I am still waiting!!!!!